Privacy Policy
Last updated: July 30, 2026
Seasonsim Ltd Privacy Policy
Last Updated: 27/07/2026
1. Introduction
At Seasonsim Ltd ("Seasonsim", "we", "our", or "us"), we are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website, purchase our eSIM products, contact our customer support team or participate in our affiliate programme.
Seasonsim is committed to complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy legislation.
By using our website or purchasing our services, you acknowledge that you have read and understood this Privacy Policy.
2. Who We Are
Seasonsim is a provider of digital travel eSIM services for travellers, seasonal workers and yacht crew.
For the purposes of UK data protection legislation, Seasonsim is the Data Controller responsible for the personal information collected through this website.
If you have any questions regarding this Privacy Policy, you can contact us using the details provided at the end of this document.
3. Information We Collect
Depending on how you use our services, we may collect the following information.
Personal Information
When you place an order or contact us, we may collect:
- Full name
- Email address
- Billing address
- Country of residence
- Telephone number (if provided)
- Order history
- Customer support enquiries
Device Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device type
- Operating system
- Time zone
- Language settings
- Website usage information
eSIM Information
To provide our services, we may collect:
- Purchased eSIM plan
- Activation status
- Data usage (where available)
- ICCID
- Order reference
- Supported destination
This information is supplied through our technology partner, Omax Telecom, to enable us to provide customer support and manage your account.
Payment Information
Payments are securely processed through Stripe.
SeasonSIM does not store your complete debit or credit card information.
Payment information is handled directly by Stripe in accordance with Stripe's own Privacy Policy and security standards.
4. How We Collect Information
We collect information when you:
- purchase an eSIM
- create an account
- contact customer support
- subscribe to marketing emails
- join our affiliate programme
- browse our website
- use cookies
- interact with our social media pages
5. How We Use Your Information
We use your information to:
- process your orders
- deliver your eSIM
- verify payments
- provide customer support
- respond to enquiries
- manage refunds
- improve our website
prevent fraud
comply with legal obligations
manage affiliate commissions
- send marketing communications (where consent has been provided)
6. Legal Basis for Processing
Under UK GDPR, we process your personal information under one or more of the following lawful bases:
Contract
To fulfil our agreement with you, including:
- processing payments
- delivering your eSIM
- providing customer support
Legitimate Interests
To:
- improve our services
- monitor website performance
- detect fraud
- maintain website security
- improve customer experience
Legal Obligations
Where required to:
- comply with tax legislation
- comply with financial regulations
- respond to lawful requests from authorities
Consent
Where you have provided consent, we may send:
- promotional emails
- newsletters
- special offers
- marketing updates
You may withdraw your consent at any time.
7. Payment Processing
Payments made through SeasonSIM are processed securely by Stripe.
Stripe may collect:
- payment card details
- billing information
- payment authentication information
SeasonSIM never receives or stores your complete card number.
You can view Stripe's Privacy Policy on their website.
8. Our Technology Provider
Seasonsim provides eSIM services through Omax Telecom.
To activate and manage your purchased eSIM, limited information may be shared with Omax Telecom, including:
- order information
- purchased plan
- activation details
- technical device information where necessary
- ICCID
- service status
This information is only shared where necessary to provide the services you have purchased.
9. Marketing Communications
If you subscribe to our mailing list, we may send information about:
- new destinations
- promotions
- product updates
- travel advice
- affiliate opportunities
You can unsubscribe at any time by:
- clicking the unsubscribe link
- contacting us directly
10. Cookies
Our website uses cookies to:
- remember preferences
- improve performance
- analyse visitor behaviour
- improve security
- personalise your experience
Further information is available within our Cookie Policy.
11. Sharing Your Information
We may share personal information with trusted service providers including:
- Stripe (payment processing)
- Omax Telecom (eSIM provisioning)
- Website hosting providers
- Email service providers
- Analytics providers
- Customer support software
- Government authorities where legally required
We do not sell your personal information to third parties.
12. International Transfers
Some of our service providers may process information outside the United Kingdom.
Where personal information is transferred internationally, we ensure appropriate safeguards are in place in accordance with UK GDPR.
13. Data Security
We take reasonable technical and organisational measures to protect your information.
These measures include:
- SSL encryption
- secure payment processing
- restricted staff access
- password protection
- secure hosting
- regular software updates
- malware protection
Although we work hard to protect your information, no internet transmission can be guaranteed to be completely secure.
14. Data Retention
We retain personal information only for as long as necessary.
Typical retention periods include:
Customer account information – up to 7 years
Order records – up to 7 years
Payment records – as required by law
Marketing preferences – until consent is withdrawn
Customer support enquiries – up to 3 years
Where information is no longer required, it will be securely deleted or anonymised.
15. Your Rights
Under UK GDPR, you may have the right to:
- access your personal information
- correct inaccurate information
- request deletion of your information
- restrict processing
- object to processing
- request data portability
- withdraw consent
- lodge a complaint with the Information Commissioner's Office (ICO)
Requests can be made using the contact details below.
16. Children's Privacy
Seasonsim is not intended for children under the age of 18.
We do not knowingly collect personal information from children.
If we become aware that such information has been collected, we will delete it promptly.
17. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of external websites.
We encourage you to read their privacy policies before providing personal information.
18. Automated Decision Making
Seasonsim does not use automated decision-making or profiling that produces legal or similarly significant effects.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes will be published on this page together with a revised "Last Updated" date.
Continued use of our services constitutes acceptance of the updated policy.
20. Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact us.
Seasonsim Ltd
Email: [support@seasonsim.com](mailto:support@seasonsim.com)
Website: [https://www.seasonsim.com](https://www.seasonsim.com)
21. Complaints
If you are unhappy with how we have handled your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Website: [https://ico.org.uk](https://ico.org.uk)
Telephone: 0303 123 1113
You are encouraged to contact Seasonsim first so we have the opportunity to resolve your concerns.