Whitelabel Service Agreement
Last updated: July 30, 2026
Seasonsim Ltd Terms & Conditions
Last Updated: 27/07/2026
1. Introduction
Welcome to Seasonsim Ltd ("SeasonSIM", "we", "our", or "us").
These Terms & Conditions ("Terms") govern your access to and use of our website, products and services, including the purchase and use of our travel eSIM plans.
By accessing our website or purchasing an eSIM from SeasonSIM, you agree to be bound by these Terms.
If you do not agree to these Terms, you should not use our website or purchase our services.
2. About SeasonSIM
SeasonSIM is a UK-based provider of prepaid travel eSIM services designed for seasonal workers, travellers and yacht crew.
Our eSIM products utilise network infrastructure provided through our technology partner, Omax Telecom. Mobile network coverage is provided through Omax Telecom's international carrier partners.
Payments are securely processed through Stripe Payments Europe Ltd. SeasonSIM does not store your complete payment card details.
3. Eligibility
You must be at least 18 years old, or have permission from a parent or legal guardian, to purchase products from SeasonSIM.
By placing an order you confirm that:
- the information you provide is accurate;
- you are authorised to use the chosen payment method;
- you have the legal capacity to enter into a contract.
4. Our Products
SeasonSIM provides prepaid travel eSIM data plans.
Unless specifically stated otherwise, our eSIMs provide:
- Mobile data only
- No traditional voice calling
- No SMS messaging
- No permanent telephone number
Voice-over-IP services (such as WhatsApp, FaceTime, Messenger and similar applications) may be used where supported by your device.
Coverage, speeds and availability depend upon local network operators and geographic location.
5. Device Compatibility
It is your responsibility to ensure that your device:
- Supports eSIM technology
- Is network unlocked
- Is compatible with the purchased eSIM
A list of compatible devices is available on our website.
SeasonSIM cannot be held responsible if your device does not support eSIM functionality.
Refunds will not normally be issued where incompatibility results from the customer's own device.
6. Orders
When you place an order:
- You agree to purchase the selected product.
- Your payment will be authorised through Stripe.
- Once payment has been successfully processed, your order will be confirmed.
SeasonSIM reserves the right to decline or cancel any order where:
- fraud is suspected;
- payment cannot be verified;
- pricing errors occur;
- technical issues prevent fulfilment.
7. Delivery
Our products are digital products.
Following successful payment:
- your eSIM QR code will normally be delivered instantly via email;
- activation details will also be available within your account (where applicable).
Although delivery is usually immediate, occasional delays may occur due to maintenance or technical issues.
8. Activation
Each eSIM includes:
- a validity period;
- a data allowance;
- supported destinations.
The validity period begins:
- when the eSIM first connects to a supported network; or
- as specified on the product page.
Unused data expires automatically once the validity period has ended.
Unused data cannot be transferred to another plan.
9. Pricing
All prices shown on our website are displayed in the selected currency.
We reserve the right to:
- amend prices;
- withdraw promotions;
- correct pricing errors.
Price changes do not affect orders already completed.
10. Payments
Payments are securely processed through Stripe.
Accepted payment methods may include:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- other methods offered by Stripe.
SeasonSIM never stores your complete payment card information.
By making payment you agree to Stripe's applicable Terms of Service.
11. Taxes
Where applicable, taxes may be included within the displayed purchase price.
Customers are responsible for any taxes or duties required within their own jurisdiction where applicable.
12. Refund Policy
Due to the nature of digital products, eSIM purchases are generally non-refundable once:
- the QR code has been issued;
- the activation code has been delivered;
- the eSIM has been activated.
However, refunds may be considered where:
- the eSIM cannot be activated due to an error attributable to SeasonSIM or our technology provider;
- duplicate purchases have occurred;
- payment has been taken incorrectly;
- the purchased product cannot be delivered.
Refund requests must be submitted within 30 days of purchase.
Each request will be reviewed individually.
SeasonSIM reserves the right to request supporting evidence including screenshots or device information.
13. Network Availability
SeasonSIM does not own or operate mobile telecommunications networks.
Network services are provided via Omax Telecom and its roaming partners.
Accordingly we cannot guarantee:
- uninterrupted service;
- specific coverage;
- minimum download speeds;
- network availability in every location.
Temporary outages, maintenance or local network congestion may occur.
14. Fair Usage
Customers agree to use SeasonSIM services responsibly.
You must not:
- use our service for illegal purposes;
- abuse or exploit promotional offers;
- interfere with telecommunications networks;
- engage in fraudulent activity;
- resell activated eSIMs without written permission;
- attempt to manipulate pricing or payment systems.
SeasonSIM reserves the right to suspend or terminate services where misuse is suspected.
15. Customer Accounts
Where customer accounts are available, you are responsible for:
- maintaining password security;
- keeping account information accurate;
- notifying us of unauthorised access.
We may suspend accounts involved in fraudulent activity.
16. Intellectual Property
All content on the SeasonSIM website, including:
- logos;
- branding;
- graphics;
- photographs;
- product descriptions;
- software;
- website design;
remains the property of SeasonSIM or its licensors.
No content may be copied, reproduced or redistributed without our prior written consent.
17. Limitation of Liability
Nothing within these Terms limits liability where such limitation would be unlawful.
To the fullest extent permitted by law, SeasonSIM shall not be liable for:
- indirect loss;
- consequential loss;
- loss of profits;
- loss of revenue;
- business interruption;
- loss of opportunity;
- loss arising from network outages;
- delays caused by third-party providers.
Our total liability shall never exceed the amount paid for the affected eSIM product.
18. Third-Party Services
Our services rely upon third-party providers including:
- Stripe (payment processing)
- Omax Telecom (eSIM provisioning)
- International mobile network operators
- Email delivery providers
- Website hosting providers
SeasonSIM is not responsible for failures caused solely by third-party systems outside our reasonable control.
19. Privacy
Your personal information is processed in accordance with our Privacy Policy.
By using our services you consent to the collection and processing of personal information as described within that policy.
20. Cookies
Our website uses cookies to:
- improve website performance;
- remember preferences;
- analyse website traffic;
- provide secure checkout.
Further information is available within our Cookie Policy.
21. Affiliate Programme
Participation within the SeasonSIM Affiliate Programme is governed by separate Affiliate Terms & Conditions.
SeasonSIM reserves the right to refuse, suspend or terminate affiliate accounts engaging in fraudulent, misleading or unethical marketing.
22. Force Majeure
SeasonSIM shall not be liable for delays or failures caused by circumstances beyond our reasonable control, including but not limited to:
- natural disasters;
- telecommunications failures;
- internet outages;
- cyber attacks;
- strikes;
- government restrictions;
- pandemics;
- war.
23. Changes to These Terms
We reserve the right to amend these Terms at any time.
Updated versions will be published on our website with a revised "Last Updated" date.
Continued use of our services constitutes acceptance of any revised Terms.
24. Governing Law
These Terms are governed by the laws of England and Wales.
Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
25. Contact Us
If you have any questions regarding these Terms, please contact:
Seasonsim Ltd
Email: [support@seasonsim.com](mailto:support@seasonsim.com)
Website: [https://www.seasonsim.com](https://www.seasonsim.com)